📑 Terms & Conditions

1. Non-Binding Estimates

• All estimates provided are non-binding and based on the information available at the time of booking.
  
  

• Final costs are determined by actual time, labor, mileage, equipment, and services performed on move day.
  
  

2. Booking Fee

• A $150 non-refundable booking fee is required to secure your move.
  
  

• This fee will be applied toward your final balance.
  
  

• Cancellations must be made at least 48 hours prior to the scheduled move time to avoid additional charges.
  
  

3. Payment Terms

• The remaining balance is due in full upon completion of the move.
  
  

• Accepted payment methods: Cash, Zelle, CashApp, PayPal, or credit/debit card (3%–3.5% processing fee applies).
  
  

4. Customer Responsibilities

• Customer must ensure safe access, clear walkways, and available parking/loading zones at both origin and destination.
  
  

• Any delays caused by limited access (stairs, elevators, parking issues, etc.) may result in additional charges.
  
  

• Customer is responsible for securing valuables, documents, money, and fragile items unless properly packed and disclosed.
  
  

5. Services & Exclusions

• Standard services include loading, transport, and unloading of household goods.
  
  

• Disassembly/reassembly of furniture is offered when requested but may extend service time.
  
  

• Specialty/heavy items (pianos, pool tables, safes, antiques, oversized appliances, etc.) must be disclosed in advance and may incur additional charges.
  
  

• Long carries (over 75 feet) or additional flights of stairs not disclosed at booking may result in surcharges.
  
  

6. Liability & Insurance

• My Guy Movers provides Basic Valuation Coverage ($0.60 per pound per article) at no additional cost, as required by law.
  
  

• This is not insurance, but limited valuation protection.
  
  

• Optional full-value insurance may be purchased by the customer prior to move day through a licensed third-party provider:
  👉 Purchase Full-Value Insurance
  
  

• My Guy Movers is not liable for items packed by the customer, pre-existing damage, or damage due to inherent vice (natural condition of an item, e.g., fragile veneer, weak joints).
  
  

7. Claims Process

• Any damage or loss must be reported in writing within 7 days of the move.
  
  

• Photos and supporting details must be provided for review.
  
  

• Claims will be processed according to valuation coverage selected.
  
  

8. Delays & Unforeseen Circumstances

• My Guy Movers is not responsible for delays caused by traffic, weather, mechanical breakdowns, strikes, or other conditions beyond our control.
  
  

• In the event of an unforeseen issue, rescheduling will be accommodated at the earliest availability.
  
  

📑 Disclaimer

• My Guy Movers operates as a licensed and insured household goods carrier, under NextLevel Enterprise, LLC.
  
  

• We are not liable for loss or damage of:
  
  

  • Cash, jewelry, documents, or other valuables not properly disclosed.
    
    

  • Items packed by the customer in boxes, bins, or containers.
    
    

  • Items with pre-existing damage or fragile condition.
    
    

• My Guy Movers reserves the right to refuse transport of hazardous materials, perishable goods, illegal substances, or unsafe items.
  
  

• All services are performed in good faith and in accordance with PUCO and FMCSA household goods moving regulations.